Pullman Regional Hospital's doors are open Monday - Friday, 5:30 a.m. to 6 p.m.  Please enter through the Emergency Department entrance during other hours. 



    Spread the Facts, Not the Virus


    Please wear a mask to help keep our community safe. Did you know you can spread the COVID-19 virus without even experiencing symptoms? The virus spreads through droplets in the air from talking, coughing, and/or sneezing. Wearing your mask will help prevent the spread of germs and keep your friends, family, and neighbors safe.



    Services Update


    All services are now available! We are providing all services, including elective surgeries, following Washington state guidelines. We will continue all precautionary measures to safely provide care and services during the COVID-19 pandemic, including patient and staff screening and masking, PPE for staff, and continued safety and infection control measures. Telemedicine and in-person appointments will continue to be available. We encourage you to get care when you need it and not delay appointments. Please speak to your doctor and/or clinic to determine what is best for you.



    Don't Delay Care


    It is so important to not delay your care.

    We know you may be hesitant about coming to the hospital or your doctor’s office. Our testing capacity and the community’s social distancing have proven to be effective and we continue to support these efforts.

    Patient safety remains our highest priority at Pullman Regional Hospital and the medical community. We are taking heightened cleaning and disinfectant precautions, including:

    • Requiring all patients to wear a cloth mask in the hospital and in all buildings on the campus. We will provide a mask if you do not have one. Click here for more information about wearing masks.
    • Visitor restrictions remain in effect.
    • Waiting rooms have been reconfigured to provide six feet between chairs.
    • Patients will be asked screening questions upon arrival.
    • Strict and regular wipe-down policies are in practice using hospital grade disinfectant and EPA approved agents against Coronavirus.


    Is it safe to have surgery yet?


    In the early months of the COVID-19 pandemic, many hospitals postponed surgeries that weren't urgent or lifesaving. The reason? To help curb the spread of COVID-19 and conserve resources for the most ill patients.


    Based on current COVID-19 rates in our area, we are confident many of those procedures can now be safely resumed. When you should move forward with your surgery will depend on many factors. You and your doctor should discuss all the pros and cons. To start, you may want to ask:


    • Will my condition get worse if I delay surgery?
    • Are there other treatments I can try if I decide to wait?
    • Am I in a high-risk group for complications from COVID-19?
    • How long will I be in the hospital?
    • Will I be able to have visitors?
    • Are there special steps I'll need to take once I'm back home?
    • What follow-up visits will I need after surgery?


    If you and your doctor agree that you should have surgery now, you can trust our team. We will take steps to protect you from COVID-19. For instance:


    • All patients and staff must wear masks and other protective gear.
    • All patients and staff are checked for COVID-19 symptoms.
    • All surgery patients are tested for COVID-19 before their procedures.


    We're grateful for your patience and understanding. And we want you to know that your health and safety always come first.



    COVID-19 Testing Center


    Beginning Monday, May 18, the COVID-19 Triage & Testing Center is transitioning to testing only.

    The testing center is at the back of the hospital by the Emergency Department entrance. Hours of operation are Monday-Friday, 10 a.m. to 2 p.m. Wait times outside of these hours may be longer. You will need an order from your healthcare provider to be tested. Please discuss testing options with your provider.

     In addition, we are no longer providing a dedicated COVID-19 phone line. If you have questions or concerns about COVID-19, please contact your doctor, the CDC self-checker tool, or your health insurance nurse advice line. 

    The cost of the Coronavirus test is free to those without health insurance. Many insurance plans are waiving the deductibles or co-pays. If an insurance company does not cover the cost of this test, the fee to the patient will be covered. Please check with your insurance plan.
    You may be reading about parts of the country that are beginning to use antibody testing. This is promising news. Large scale testing in areas hit hardest by the virus allows the Centers for Disease Control and Prevention to learn more every day. Whitman County has not been included in the CDC's initial phase of expanded testing. We will let the community know when we are included.

    COVID-19 Pullman Regional Hospital Fund


    We are taking extraordinary measures to keep our patients and community healthy and safe. As a result, we are experiencing significantly reduced revenue and a shortage of supplies. 


    We need your help now, more than ever. If you are in a position to make monetary or gift-in-kind donations, we appreciate your thoughtful consideration. All donations will help provide for equipment, supplies, and operations.


    We are all in this together; please consider how you can help.


    COVID-19 Pullman Regional Hospital Fund



    Visitor Policy & Changes to Operations


    As a hospital, we take the responsibility of keeping COVID-19  from spreading very seriously.


    Visitor Policy

    • All patients, visitors and chaperones are required to wear a mask. They will be screened and provided masks upon entering the hospital if they do not have one. 
    • Visitors or chaperones who will not wear a mask will be asked to leave the building.
    • Patients who cannot wear a mask will be instructed to use an alternative for respiratory etiquette (e.g. a tissue over their nose and mouth or a mask held over their nose and mouth.)
    • Visitors and chaperones will be given a badge to wear if going to Birth Place, Inpatient Unit or Same Day Services area. 


    Inpatient Areas

    • Inpatient departments One visitor per patient will be allowed during the time frame of 10 a.m. to 12 noon and 4 p.m. to 6 p.m. Monday-Friday. Visiting hours on the weekends are 4 p.m. to 6 p.m. Visitors must pass the screening criteria to be allowed in to the units. 
    • Birth Place  may have one spouse/partner and one support person be their designated visitors during their stay.
    • Pediatric patients may have parents in the room during their stay.
    • End-of-life patients may have one approved visitor at a time. 
    • No visitors for a COVID-19 patient or person under investigation.
    • No visitor age 12 or younger will be allowed unless special circumstances are in place.


    Outpatient Areas


    • Outpatients and visitors/chaperones will be screened at time of entrance to the facility.
    • Patients undergoing surgery or procedures may have one family member/chaperone escort them and wait in the designated room or area during the procedure. The family member/chaperone will escort the patient home as soon as they are able to leave the facility after their procedure. 
    • Patients who have a scheduled hospital appointment in the laboratory or radiology may have a chaperone assist them if indicated.
    • Emergency Department patients may have a chaperone/family member escort them into the department, but they may be asked to wait in their vehicle until the visit is completed.


    Hospital Operations: 

    • The main hospital doors are open Monday-Friday, 5:30 a.m. to 6 p.m.
    • Access outside of these times is through the Emergency Department entrance.
    • The Red Sage Cafe is closed to the public. 
    • All in person classes, support group meetings, educational presentations, community outreach programs and outside meetings held in the hospital's conference rooms are cancelled until further notice.


    Whitman County Cases and Reporting


    For the most current information on Whitman County cases and reporting, visit the Whitman County Public Health website. 




    Social Distancing and Social Exposure


    Dr. Gerald Early, Chief Medical Officer at Pullman Regional Hospital, gives his thoughts on COVID-19 and the importance of social distancing:


    "If you are sick, stay home.  If you are well, stay home.  If you have symptoms of Coronavirus, mainly fever above 100.4, cough and shortness of breath, and you feel too sick to stay home, call your doctor for an initial assessment.


    Social distancing does not mean playing basketball in the park with your friends or hanging out with people in an apartment.  It means frequently washing your hands for 20 seconds, staying at least 10 feet away from people, going out only for groceries or supplies at low peak times, and wiping down all surfaces that you touch often with disinfectant wipes."


    Click here to read the full statement from Dr. Early.


    It has crossed all of our minds that we may have come in to contact with someone who is COVID-19 positive and not even know it.  We turn to the CDC for guidance on these situations when you may have attended a social event in which you hear that a fellow attendee tested positive for COVID-19. According to the CDC, this is a low risk exposure if you did not interact, touch or stand close to the person.  Below is a table from the CDC as it relates to defining low exposure or no identifiable risk to a potential exposure that is not in a healthcare setting.




    (assumes no exposures in the high-risk category)

    Travel from any other country

    Being in the same indoor environment (e.g., a classroom, a hospital waiting room) as a person with symptomatic laboratory-confirmed COVID-19 for a prolonged period of time but not meeting the definition of close contact

    No identifiable risk

    Not applicable

    Interactions with a person with symptomatic laboratory-confirmed COVID-19 infection that do not meet any of the high-, medium- or low-risk conditions above, such as walking by the person or being briefly in the same room.


    The important thing to remember is, if you are sick or experiencing symptoms for any reason, stay home from work and call your primary care physician if indicated.


    For questions about Coronavirus, please contact the Washington State Department of Health hotline at 1 (800) 525-0127 or contact your health insurance company for their nurse hotline.



    How to Prevent COVID-19 Infection


    To prevent the spread of COVID-19, use many of the same precautions you would for the flu and common cold. Pullman Regional Hospital recommends these infection-prevention practices. Click here for more information about preventing infection from the CDC.

    • Wear a face mask. Click here for more information about masks from the CDC.
    • Maintain social distancing (6 ft).
    • If you’re sick, stay home. Call your primary care physician if you suspect you have the virus.
    • Wash your hands often with soap and water for 20 seconds or use alcohol-based hand sanitizer.
    • Cover your mouth and nose with a tissue or your sleeve – not your hands – when coughing or sneezing.
    • Clean your home, workspace, shared items and other frequented locations.
    • Avoid unnecessary contact with sick individuals.


    Symptoms of COVID-19


    According to the CDC, anyone can have mild to severe symptoms that may appear 2-14 days after exposure to the virus. Click here for an updated list of symptoms from the CDC. Older adults and people who have severe underlying medical conditions like heart or lung disease or diabetes seem to be at a higher risk for developing more serious complications from COVID-19.
    Click here to see how COVID-19 symptoms compare to other common conditions. If you develop symptoms of respiratory illness and are concerned you may have risk factors for COVID-19, please call your primary care provider first. Clinic staff will be able to complete a risk assessment over the phone and provide guidance on next steps, which may include arranging testing if needed.
    If you need to visit the emergency department to treat symptoms, call ahead to the hospital and ask for a protective face mask when you arrive.  

    If you have respiratory symptoms, please call your doctor before you leave home so staff can be prepared to care for you when you arrive. The following options can reduce unnecessary healthcare visits and prevent transmission of respiratory viruses:

    • Advice lines, patient portals, on-line self-assessment tools, or nurse triage line if provided by your health insurance or provider office.

    The CDC has released a helpful Coronavirus Self-Checker tool to help you make decisions about seeking appropriate medical care.



    How We're Preparing for COVID-19


    Preparing for responses to disasters is not new to hospitals. Emergency preparedness training is a year-round activity that is done within Pullman Regional Hospital and throughout the state’s facilities, system and our region.


    Pullman Regional Hospital regularly treats patients with a variety of infectious diseases. These patients are isolated and treated in appropriate spaces by trained staff using specialized equipment. We have negative pressure rooms used while evaluating and treating patients with airborne diseases such as COVID-19.


    When there is a threat of a disease that could cause a surge of patients, each individual hospital steps up its preparedness and coordination activities. Hospitals share information and best practices but also deploy the specific strategies that will work best in their own facilities.


    We are working with the Whitman County Public Health Department and the Whitman County Emergency Management, along with other entities like Washington State University, Pullman Police Department, Pullman Fire Department, Pullman School District, Whitman Hospital & Medical Center, Pullman Airport to coordinate information and preparedness.





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