Pullman Regional Hospital's doors are open Monday - Friday, 5:30 a.m. to 6 p.m. Please enter through the Emergency Department entrance during other hours.
- Services Update
- Don't Delay Care
- COVID-19 Triage & Testing Center
- COVID-19 Pullman Regional Hospital Fund
- Changes to our Operations
- Whitman County Cases & Reporting
- Social Distancing & Social Exposure
- How to Prevent COVID-19 Infection
- Symptoms of COVID-19
- How We're Preparing for COVID-19
All services are now available! We are now providing all services, including elective surgeries, following Washington state guidelines. We will continue all precautionary measures to safely provide care and services during the COVID-19 pandemic, including patient and staff screening and masking, PPE for staff, and continued safety and infection control measures. Telemedicine and in-person appointments will continue to be available. We encourage you to get care when you need it and not delay appointments. Please speak to your doctor and/or clinic to determine what is best for you.
Don't Delay Care
It is so important to not delay your care.
We know you may be hesitant about coming to the hospital or your doctor’s office. Take heart, the level of risk remains low in Whitman County at less than three percent positive cases and no hospitalized COVID-19 patients. Washington state’s current rate is over six percent. Our testing capacity and the community’s social distancing have proven to be very effective and we continue to support these efforts.
Patient safety remains our highest priority at Pullman Regional Hospital and the medical community. We are taking heightened cleaning and disinfectant precautions, including:
- Requiring all patients to wear a cloth mask in the hospital and in all buildings on the campus. We will provide a mask if you do not have one. Click here for more information about wearing masks.
- Visitor restrictions remain in effect.
- Waiting rooms have been reconfigured to provide six feet between chairs.
- Patients will be asked screening questions upon arrival.
- Strict and regular wipe-down policies are in practice using hospital grade disinfectant and EPA approved agents against Coronavirus.
Is it safe to have surgery yet?
In the early months of the COVID-19 pandemic, many hospitals postponed surgeries that weren't urgent or lifesaving. The reason? To help curb the spread of COVID-19 and conserve resources for the most ill patients.
Based on current COVID-19 rates in our area, we are confident many of those procedures can now be safely resumed.
When you should move forward with your surgery will depend on many factors. You and your doctor should discuss all the pros and cons. To start, you may want to ask:
- Will my condition get worse if I delay surgery?
- Are there other treatments I can try if I decide to wait?
- Am I in a high-risk group for complications from COVID-19?
- How long will I be in the hospital?
- Will I be able to have visitors?
- Are there special steps I'll need to take once I'm back home?
- What follow-up visits will I need after surgery?
If you and your doctor agree that you should have surgery now, you can trust our team. We will take steps to protect you from COVID-19. For instance:
- All patients and staff must wear masks and other protective gear.
- All patients and staff are checked for COVID-19 symptoms.
- All surgery patients are tested for COVID-19 before their procedures.
We're grateful for your patience and understanding. And we want you to know that your health and safety always come first.
COVID-19 Testing Center
Beginning Monday, May 18, the COVID-19 Triage & Testing Center is transitioning to testing only.
The testing center is at the back of the hospital by the Emergency Department entrance. Hours of operation are 10 a.m. to 2 p.m. daily. Wait times outside of these hours may be longer. You will need an order from your healthcare provider to be tested. Please discuss testing options with your provider.
In addition, we are no longer providing a dedicated COVID-19 phone line. If you have questions or concerns about COVID-19, please contact your doctor, the CDC self-checker tool, or your health insurance nurse advice line.
COVID-19 Pullman Regional Hospital Fund
We are taking extraordinary measures to keep our patients and community healthy and safe. As a result, we are experiencing significantly reduced revenue and a shortage of supplies.
We need your help now, more than ever. If you are in a position to make monetary or gift-in-kind donations, we appreciate your thoughtful consideration. All donations will help provide for equipment, supplies, and operations.
We are all in this together; please consider how you can help.
Changes to our operations
As a hospital, we take the responsibility of keeping COVID-19 from spreading very seriously.
Patient and Visitor screening
All patients, visitors and chaperones will be screened and provided masks upon entering the hospital.
Visitors or chaperones who will not wear a mask will be instructed to leave the building.
Patients who cannot wear a mask will be instructed to use an alternative for respiratory etiquette (e.g. a tissue over their nose and mouth or a mask held over their nose and mouth.
Updates to our visitation access:
- Birth Place may have one spouse/partner and one support person be their designated visitors during their stay.
- Pediatric patients may have parents in the room during their stay.
- End-of-life patients may have one approved visitor at a time.
- No visitors for a COVID-19 patient or person under investigation.
- No visitor age 12 or younger will be allowed unless special circumstances are in place.
- Outpatients and visitors/chaperones will be screened at time of entrance to the facility.
- Patients undergoing surgery or procedures may have one family member/chaperone escort them who should leave the hospital as soon as possible after the procedure/surgery.
- Patients who have a scheduled hospital appointment in the laboratory or radiology may have a chaperone assist them if indicated.
- Emergency Department patients may have a chaperone/family member escort them into the department, but they may be asked to wait in their vehicle until the visit is completed.
Other recent changes to hospital operations:
- The main hospital doors are open Monday-Friday, 5:30 a.m. to 6 p.m.
- Access outside of these times is through the Emergency Department entrance.
- The Red Sage Cafe and Diane's Gift Garden are closed to the public.
- All in person classes, support group meetings, educational presentations, community outreach programs and outside meetings held in the hospital's conference rooms are cancelled until further notice.
Whitman County Cases and Reporting
For the most current information on Whitman County cases and reporting, visit the Whitman County Public Health website. Below is a chart showing the testing results from Pullman Regional Hospital and Palouse Medical. This chart will be updated weekly.
Social Distancing and Social Exposure
Dr. Gerald Early, Chief Medical Officer at Pullman Regional Hospital, gives his thoughts on COVID-19 and the importance of social distancing:
"If you are sick, stay home. If you are well, stay home. If you have symptoms of Coronavirus, mainly fever above 100.4, cough and shortness of breath, and you feel too sick to stay home, call your doctor for an initial assessment.
Social distancing does not mean playing basketball in the park with your friends or hanging out with people in an apartment. It means frequently washing your hands for 20 seconds, staying at least 10 feet away from people, going out only for groceries or supplies at low peak times, and wiping down all surfaces that you touch often with disinfectant wipes."
It has crossed all of our minds that we may have come in to contact with someone who is COVID-19 positive and not even know it. We turn to the CDC for guidance on these situations when you may have attended a social event in which you hear that a fellow attendee tested positive for COVID-19. According to the CDC, this is a low risk exposure if you did not interact, touch or stand close to the person. Below is a table from the CDC as it relates to defining low exposure or no identifiable risk to a potential exposure that is not in a healthcare setting.
(assumes no exposures in the high-risk category)
Travel from any other country
Being in the same indoor environment (e.g., a classroom, a hospital waiting room) as a person with symptomatic laboratory-confirmed COVID-19 for a prolonged period of time but not meeting the definition of close contact
No identifiable risk
Interactions with a person with symptomatic laboratory-confirmed COVID-19 infection that do not meet any of the high-, medium- or low-risk conditions above, such as walking by the person or being briefly in the same room.
The important thing to remember is, if you are sick or experiencing symptoms for any reason, stay home from work and call your primary care physician if indicated.
For questions about Coronavirus, please contact the Washington State Department of Health hotline at 1 (800) 525-0127 or contact your health insurance company for their nurse hotline.
How to Prevent COVID-19 Infection
To prevent the spread of COVID-19, use the same precautions you would for the flu and common cold. Pullman Regional Hospital recommends these infection-prevention practices:
- If you’re sick, stay home. Call your primary care physician if you suspect you have the virus.
- Wash your hands often with soap and water for 20 seconds or use alcohol-based hand sanitizer.
- Cover your mouth and nose with a tissue or your sleeve – not your hands – when coughing or sneezing.
- Clean your home, workspace, shared items and other frequented locations.
- Avoid unnecessary contact with sick individuals.
- CDC does not recommend that people who are well wear a face mask to protect themselves from respiratory diseases, including COVID-19.
- Face masks should be used by people who show symptoms of COVID-19, including fever over 100 and cough, to help prevent the spread of the disease to others.
Symptoms of COVID-19
- Fever over 100.0 F
- Shortness of breath
You should get tested if you have:
- Symptoms of fever or cough, and shortness of breath AND close contact (6 feet) to a person with a confirmed diagnosis of COVID-19 in the last 14 days.
- Symptoms of fever, cough and shortness of breath that require hospitalization AND travel to China, Japan, Italy, Iran and South Korea in the last 14 days.
- Symptoms of fever with severe acute lower respiratory illness requiring hospitalization AND no alternative diagnosis can be reached.
If you have respiratory symptoms, please call your doctor before you leave home so staff can be prepared to care for you when you arrive. The following options can reduce unnecessary healthcare visits and prevent transmission of respiratory viruses:
- Advice lines, patient portals, on-line self-assessment tools, or nurse triage line if provided by your health insurance or provider office.
The CDC has released a helpful Coronavirus Self-Checker tool to help you make decisions about seeking appropriate medical care.
How We're Preparing for COVID-19
While COVID-19 is new, preparing for responses to disasters is not new to hospitals. Emergency preparedness training is a year-round activity that is done within Pullman Regional Hospital and throughout the state’s facilities, system and our region.
Pullman Regional Hospital regularly treats patients with a variety of infectious diseases. These patients are isolated and treated in appropriate spaces by trained staff using specialized equipment. Pullman Regional Hospital has negative pressure rooms used while evaluating and treating patients with airborne diseases such as Coronavirus.
When there is a threat of a disease that could cause a surge of patients, each individual hospital steps up its preparedness and coordination activities. Hospitals share information and best practices but also deploy the specific strategies that will work best in their own facilities.
We are working with the Whitman County Public Health Department and the Whitman County Emergency Management, along with other entities like Washington State University, Pullman Police Department, Pullman Fire Department, Pullman School District, Whitman Hospital & Medical Center, Pullman Airport to coordinate information and preparedness.