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    PULLMAN, WA–Pullman Regional Hospital has named Carrie Coen, DPT, Chief Reliability Officer. The new position was created to maintain a commitment as a high reliability organization and align and integrate systems of safety, clinical practice, quality and risk management, human resources, finance, and operational performance improvement. Metrics such as patient satisfaction scores, medication errors, alarm fatigue, workplace exposures and injuries, are examples of activities central to high reliability.

    “Healthcare is a professional field that requires significant trust. It is imperative we recognize the importance of reliability at a personal and organizational level so that Pullman Regional Hospital consistently delivers excellence,” said Scott Adams, Pullman Regional Hospital CEO. “Carrie Coen is the right person to ensure reliability remains a part of our culture.”

    Carrie Coen has served as Director of Rehabilitation Services at Summit Therapy & Health Services for Pullman Regional Hospital since 2008. She holds a Bachelor of Sciences and Doctorate in Physical Therapy degree from the University of North Dakota School of Medicine and Health Sciences. Carrie is also a member of the Health Student Professionals Advisory Board at Washington State University and a Senior Consultant for Speech Sounds Visualized.

    “Thirteen years of service at Pullman Regional Hospital directing rehabilitation services and providing patient care has given me thorough experience in recognizing risk, improving processes, furthering staff education, and working to make our systems, processes, and outcomes more reliable,” said Carrie Coen. “My goal is to support patient safety and staff engagement as we further our service to the community. I’m looking forward to supporting the hospital in new ways and grateful my former role will be filled by such a competent, capable and compassionate person, Keri Jones.”

    Keri Jones, MA, CCC-SLP has been hired as the next Director of Summit Therapy & Health Services. A certified clinical Speech Language Pathologist, Keri has been instrumental in the growth of Summit’s Speech Therapy program. Through Pullman Regional Hospital’s Center for Learning & Innovation, she helped create the Speech Sounds Visualized app. As a Director, Keri will oversee acupuncture, genetic counseling, massage therapy, occupational therapy, pelvic health therapy, physical therapy and speech therapy services. She has worked at Pullman Regional Hospital since 2007 and holds bachelor and master’s degrees from Washington State University in Speech and Hearing Sciences.

    Contact: Alison Weigley, Director of External Relations
    Pullman Regional Hospital & Foundation
    Office: (509) 332-2041 / Cell: (509) 330-0242

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