When Debbie McNeil came through the front doors of Pullman Regional Hospital for a scheduled surgery last spring, she wasn’t quite sure what to expect. It was 6am. She was tired. She hadn’t slept well the night before in anticipation of her procedure the next day. But as she entered through the doors, she was greeted with a smile. “From there on out my experience was nothing but excellent,” recalls McNeil.
Debbie began her surgery preparation in the Same Day Services department, where she encountered multiple nurses, checked in with Pullman Anesthesia, Dr. Ed Tingstad, Orthopedic Surgeon, and met her surgery team. She recalls everyone being very accommodating and pleasant- helping her get situated and comfortable before her surgical procedure began.
“The floor nurses were wonderful, especially paying close attention to my needs throughout the entire 24 hours of my stay,” says McNeil. “They always listened, laughed, and smiled with me throughout the day.” Pullman Regional Hospital takes a team approach to care- Debbie had the opportunity to work with Physical Therapists, Occupational Therapists, Respiratory Therapists, Pharmacists, Laboratory Technicians, Social Workers, and multiple nurses throughout her hospital stay. “I received smiles from everyone- it was wonderful,” says McNeil.
Not only was the medical care noteworthy, but she also expressed thanks to the hospital’s Red Sage Café for their food service throughout her stay. “They were happy to help adjust my trays, happy to visit with me on the phone and in person,” smiles McNeil.
Dr. Tingstad with Inland Orthopaedic Surgery & Sports Medicine Clinic was there to check in on her after her surgery, as well as the day after; “We are more than blessed to have the best orthopedic surgeons right here in Pullman.”
“All my caregivers from Pullman Regional Hospital were exceptional in every way. I heard every single one of them ask ‘is there anything else I can do for you?’ before they left my room. I’m so appreciative to have such great care here in Pullman,” reflects McNeil.